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Why am I not getting the sign-in email?
Why am I not getting the sign-in email?
Eric Dill avatar
Written by Eric Dill
Updated over a week ago

The sign-in email is almost always sent within 60 seconds. If you haven't received it within 60 seconds, this could be for a number of reasons. Usually it's one of these:

  • Your email host has a strict security measure in place that is blocking our emails from landing in your inbox (ie, bitninja.io, Outlook, etc).

  • Email address was mistyped.

  • The sign-in email is going into your spam/junk folder.

To ensure our emails land in your inbox go into your email security settings and whitelist [email protected].

If you whitelist [email protected] and it still doesn't work, then send us an email and our team will investigate.
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